Q1. Do you offer samples?
- Yes, we provide samples (usually 1-20pcs) for your evaluation; shipping cost is covered by the customer or negotiated separately.
2. What is the minimum order quantity (MOQ)?
- MOQ varies by product—typically starts from 1units. Samples are available for evaluation.
3. What payment methods do you accept?
- We accept T/T (bank transfer), L/C, and PayPal for small orders.
4. How long is the production lead time?
- Standard products: 1-2 working days ; Customized products: 6-8 weeks after sample approval.
5. Do you support shipping insurance and freight options?
- Yes, we offer sea, air, and courier shipping with optional full insurance coverage.
6. What certifications does your company hold?
- We hold certifications like CE RoHS, FCC, NSAI
7. What is your warranty or return policy?
- We offer a 12-month warranty. Non-quality issues will be replaced or refunded.
8. How can I visit your factory?
- You can request a factory visit via our inquiry form, email, or WhatsApp; we'll arrange a guided tour with prior notice.
9. Can I get a customized consultation for my product needs?
- Yes, we offer free product consultation. Please submit your requirements via form or contact sales to schedule a detailed discussion.
